Refund Policy

Last updated: 1 October 2026

FMCG Lens is provided by Muasher AI Company (Commercial Registration 7054820092). Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes every refund.

FMCG Lens is launching soon and subscriptions are not open yet. No payment is taken before we open, so there is nothing to refund until then. This policy applies to every payment made after we open.

1. 14 days on your first payment

If FMCG Lens is not right for you, ask for a refund within 14 days of your first payment and you get the full amount back. No reason is needed. This applies to monthly and yearly plans.

2. Cancelling later

You can cancel at any time from your account or by writing to support@fmcglens.com. Cancelling stops the next renewal, and you keep access until the end of the period you have paid for. After the first 14 days, we do not refund the unused part of a period.

3. Your rights under Saudi law

Nothing in this policy reduces your rights under the laws of the Kingdom of Saudi Arabia. In particular:

• under the E-Commerce Law, you may cancel within 7 days of subscribing if you have not yet used the service;
• if we fail to give you access to FMCG Lens within 15 days of your payment, you are entitled to a full refund.

Our 14-day refund in section 1 already covers both.

4. Reports that fail

A report that fails to generate does not count against your monthly report allowance.

5. How to ask for a refund

Write to support@fmcglens.com from your account email, reply to your Paddle receipt, or find your order at paddle.net and ask Paddle there. Tell us the email you subscribed with. You do not need to send any of your business data.

Paddle returns the money to the payment method you used. How long it takes to reach you depends on your bank or card issuer.

6. After a refund

When a refund is made, the subscription it paid for ends. You can export your data first. Your data is then handled as the Privacy Policy describes.